At Juicy Lifestyles, we redefine luxury living by delivering bespoke concierge services tailored to the unique lifestyles of our clients. Whether arranging exclusive travel, private aviation, luxury accommodations, or once-in-a-lifetime experiences, our commitment is to provide seamless service with discretion, precision, and excellence.
This Cancellation Policy applies to all services provided by Juicy Lifestyles to both consumer (B2C) and business (B2B) clients, including travel, events, and concierge services. Cancellations are subject to notice periods, fees, and the terms outlined below.
Cancellation fees are determined by the number of days between cancellation notice and the scheduled service date: Notice Period. Cancellation Fee. Refund 60 days 0% 100% 30–59 days 50% 50% (less deposit) 14–29 days 75% 25% Less than 14 days 100% 0%
A non-refundable deposit (typically 10–50% of total fees) is required to secure all bookings. This deposit is retained in all circumstances, including cancellations within the notice period, except where services are not provided due to Juicy Lifestyles' breach or force majeure.
Cancellation requests must be submitted in writing to: Email: [cancellations@juicylifestyles.com] Telephone: [Telephone Number] Post: [Company Address] Cancellations are effective upon receipt of written notice. Include your name, booking reference, and scheduled service date.
Many services involve third-party suppliers (airlines, hotels, venues). Supplier cancellation policies may be more restrictive than this policy. You acknowledge that: Supplier terms apply to all bookings with such suppliers Supplier cancellation fees are non-negotiable and shall be charged to you Juicy Lifestyles is not liable for supplier fees or refusal to refund Supplier cancellation terms shall be communicated to you at the time of booking.
If services cannot be provided due to force majeure events (acts of God, pandemics, war, travel restrictions, etc.), Juicy Lifestyles shall: Offer to reschedule services to an alternative date at no additional cost Refund all fees paid, minus the non-refundable deposit and non-recoverable third-party costs Refunds shall be processed within 30 days of the force majeure event.
All refunds shall be processed within 30 days of the cancellation effective date, using the same payment method as the original payment. Currency conversion charges (if applicable) shall be borne by you.
Subscription services require a minimum commitment period (typically 1–12 months). Cancellation prior to the end of the commitment period shall result in an early termination fee equal to 50–100% of the remaining subscription fees, depending on how far into the commitment period you are. Subscriptions auto-renew unless written cancellation notice is provided at least 30 days prior to the renewal date.
Changes to bookings (date, venue, service scope) are treated as cancellations of the original booking and new bookings for the modified services. Cancellation fees apply to the original booking. You shall bear all additional costs and administrative fees (typically £100–£500).
Consumer clients have a 14-day cooling-off period from the booking date during which cancellations may be made without penalty, provided services have not commenced. This does not apply if you have explicitly requested early service delivery. All statutory consumer rights under English law are preserved.
Volume discounts and preferential rates are forfeited upon cancellation. Custom cancellation terms may be negotiated and shall be set out in a separate Corporate Services Agreement.
Juicy Lifestyles may cancel services if: You breach these terms or fail to pay by the due date The booking involves illegal activity or violates applicable law You engage in harassment, abuse, or discrimination A third-party supplier cancels or becomes unavailable Services cannot reasonably be arranged If Juicy Lifestyles cancels due to its own breach, you shall receive a full refund including non-refundable deposits.
This Policy is governed by the laws of England and Wales. Disputes shall be resolved through negotiation, mediation, and if necessary, binding arbitration under the LCIA Rules. Juicy Lifestyles' total liability for cancellations shall not exceed the total fees paid for the cancelled services.
Cancellations: [cancellations@juicylifestyles.com] | [Telephone Number] General Inquiries: [contact@juicylifestyles.com] Complaints: [contact@juicylifestyles.com] Effective Date: [Insert Date] Last Updated: [Insert Date]
